Terms & Conditions

SUPRA UK LTD, TERMS AND CONDITIONS OF SALE

SUPRA UK LTD, (The Company & divisions thereof) only does business upon the following Conditions of Sale and all orders are accepted and executed on the understanding that these Conditions are incorporated into any Contract with a Customer to the exclusion of any conditions which the Customer seeks to impose unless otherwise agreed in writing and bearing the signature of the Managing Director or the General Manager. Supra UK Ltd reserves the right to reject any order for products or services without prejudice.

  1. INFORMATION ABOUT US

    1.1 We are registered in England & Wales under company number 03294833 and with our registered office at Curo Chartered Accountants, Curo House, Greenbox, Westonhall Road, Stoke Prior, Bromsgrove, B60 4AL.

    1.2 Our main trading address is 24 The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire, WR9 9AH. Our VAT number is 748085896.

  2. PRICE AND PAYMENT

    2.1 The price of any Products will be as quoted, except in cases of obvious error. All orders will be invoiced at prices ruling at the date of dispatch. All prices are subject to change without notice.

    2.2 These prices exclude delivery costs and VAT, which will be added to the total amount due as set out in our Delivery Guide (available on request or on our website, www.keysafe.co.uk) or alternatively contact  the Sales Office on 01905 770333 for delivery costs.

    2.3 For credit customers, payment is strictly due 30 days from date of invoice. The Company reserves the right to charge interest at 2.5% over the Bank of England minimum lending rate for the time being on overdue accounts.  Without prejudice to the above, in the  event of payment not being received by the due date all monies owing to the Company under this or any other Contracts shall become payable immediately.

    2.4 Pending such payment the Company reserves the right to suspend performance of any of it’s obligation to the Customer.

    2.5 Until such payment is received the Customer shall if so requested by the Company store the goods in such a way that they can be clearly identified as the property of the Company.

    2.6 If the Customer makes default in payment or if for any other reason the Company treats this contract as discharged the Company shall be entitled to enter the Customer’s premises and to repossess its goods

  3. ORDER CONFIRMATION

    Orders must be confirmed in writing by post, by fax or by email.

  4. CANCELLATIONS AND RETURNS

    4.1 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    4.2 Orders will only be considered cancelled by the Company within 30 days of date of invoice and after written agreement on mutually satisfactory terms.

    4.3 All cancelled orders will incur a [restocking and administration handling charge].   This charge will vary depending on the type and number of products involved.  These charges will apply where the goods have been despatched, and also, where the goods have been picked and packed prior to despatch.  A list of these charges is available on request.

    4.4 If the goods have already been despatched, then the customer has a duty to take "reasonable care" of them prior to returning them to Supra UK Ltd in order that they may be re-sold as new.  Any failure in this duty may result in a claim by Supra UK Ltd for the resulting loss in value.

  5. 5. DELIVERY

    5.1 Every attempt will be made to meet quoted delivery times subject to stock availability and order acceptance but time shall not be of the essence unless specifically agreed in writing.  Unless so agreed goods cannot be returned if not inside the estimated delivery time.

    5.2 Delivery by courier will require a signature.  It is the customer’s responsibility to ensure deliveries can be made safely at ground level, free from obstructions.  The customer is responsible for manual and mechanical off-loading provision at time of delivery.  The customer is responsible for the provision of the correct delivery address prior to despatch and may be charged for any additional costs incurred during further attempts to deliver the goods should delivery address information supplied be incorrect or off-loading facilities be unavailable.

    5.3 Supra UK Ltd will not be responsible for any delay occasioned by carriers after dispatch from the Company’s works.  Any damages or shortages must be notified in writing, both to the carriers and the Company within three days of receipt of goods.  In the case of non-delivery, claims must be made from seven days of receipt of invoice.

  6. Goods Damaged in Transit

    If the goods are signed for on receipt as received in good condition, we are unable to process claims for damages.  In order to be able to claim for damages, goods must be signed for as received unchecked or damaged.

  7. DEFECTS AND GUARANTEE

    7.1 KeySafe Products supplied by Supra UK Ltd are guaranteed to be free from defects of material and workmanship for a period of 24 months from purchase.  Other Products carry a 12 month guarantee. Guarantees do not cover batteries of any type used in connection with the products supplied.

    7.2 Claims for faulty materials or workmanship will not be accepted if modifications or repairs to the goods have been effected other than by the company (Supra UK limited).

    7.3 Faulty Products should be notified to Supra UK Ltd immediately with a description of the fault.  If the fault cannot be resolved by telephone, in order to receive a replacement product the customer must return the faulty product, along with contact and purchase details, to Supra UK Ltd.

    7.4 Where the product is found not to be faulty upon inspection, it will be returned to the customer, a replacement will not be supplied and the cost of return carriage will be chargeable.

  8. PAYMENT TERMS<

    8.1 For credit customers, payment is strictly due 30 days from date of invoice. The Company reserves the right to charge interest at 2.5% over the Bank of England minimum lending rate for the time being on overdue accounts.  Without prejudice to the above, in the  event of payment not being received by the due date all monies owing to the Company under this or any other Contracts shall become payable immediately.

    8.2 Pending such payment the Company reserves the right to suspend performance of any of it’s obligation to the Customer.

    8.3 Until such payment is received the Customer shall if so requested by the Company store the goods in such a way that they can be clearly identified as the property of the Company.

    8.4 If the Customer makes default in payment or if for any other reason the Company treats this contract as discharged the Company shall be entitled to enter the Customer’s premises and to repossess its goods.

  9. RISK

    Risk shall pass to the Customer on collection by courier from the Company premises.  The Customer takes any risk of deterioration in the goods necessarily incident to the course of transit.

  10. RETENTION OF TITLE

    Title in any goods supplied by the Company shall not pass to the Customer until the Company has received payment in full for all such goods.

    *This does not affect your Statutory Rights*

  11. LIMITATION OF LIABILITY

    11.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

    11.2 Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    11.3 This does not include or limit in any way our liability:

    11.3.1 For death or personal injury caused by our negligence;

    11.3.2 Under section 2(3) of the Consumer Protection Act 1987;

    11.3.3 For fraud or fraudulent misrepresentation; or

    11.3.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

    11.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:

    11.4.1 loss of income or revenue

    11.4.2 loss of business

    11.4.3 loss of profits or contracts

    11.4.4 loss of anticipated savings

    11.4.5 loss of data

    11.4.6 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable]; provided that this clause 11.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 11.1 or clause 11.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 11.4.

    Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

  12. NOTICES

    All notices given by you to us must be given to Supra UK Ltd, 24 The Furlong, Berry Hill Industrial Estate, Droitwich Spa, Worcestershire. WR9 9AH OR sales@suprauk.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 2 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

  13. TRANSFER OF RIGHTS AND OBLIGATIONS

    13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

    13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

    13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

  14. EVENTS OUTSIDE OUR CONTROL

    14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

    14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

    14.2.1 Strikes, lock-outs or other industrial action.

    14.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

    14.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

    14.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

    14.2.5 Impossibility of the use of public or private telecommunications networks.

    14.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

    14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

  15. WAIVER

    15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

    15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

    15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

  16. SEVERABILITY

    If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

  17. ENTIRE AGREEMENT

    17.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

    17.2 We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

    17.3 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

    17.4 Nothing in this clause shall limit or exclude any liability for fraud.

  18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

    18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

    18.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

  19. LAW AND JURISDICTION

    Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Terms Of Website Use

This page tells you the terms of use on which you may make use of our website www.keysafe.co.uk (our site). Please read these terms of use carefully before you start to use the site. By using our site you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

  1. Information About Us

    • www.keysafe.co.uk is a site operated by Supra UK Ltd (‘We’). We are registered in England and Wales under company number 03294833 and have our registered office at Curo House, Green Box, Westonhall Road, Stoke Prior, Bromsgrove, Worcestershire B60 4AL.

  2. Accessing our Website

    • Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend any service we provide on our site without notice (see below).

    • We will not be liable if for any reason our site is unavailable at any time or for any period

  3. Intellectual Property Rights

    • We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    • You may print off one copy and may download extracts of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    • Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

    • You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    • If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  4. Reliance on Information Posted

    • Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

  5. Our Site Changes Regularly

    • We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.

  6. Our Liability

    • The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

      • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any any websites linked to it and any materials posted on it, including, without limitation any liability for:
        • Loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time; and
        • For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    • This does not affect our liability for death or personal injury arising from oru negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nro any other liability which cannot be excluded or limited under applicable law.

  7. Information About You And Your Visits To Our Website

    • We process information about you in accordance with our Privacy Policy which may be reached from a link on our Home page. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  8. Viruses, Hacking And Other Offences

    • You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

    • By breaching this provision, you would commit a criminal offence under the computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

  9. Linking To Our Site

    • You may not link to our home page or establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

    • If you wish to make any use of material on our site other than that set out above, please address your request to sales@keysafe.co.uk.

  10. Links From Our Site

    • Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  11. Jurisdiction And Applicable Law

    • The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

    • These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  12. Variations

    • We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

  13. Your Concerns

    • If you have any concerns about material which appears on our site, please contact sales@keysafe.co.uk.