Help & Frequently Asked Questions
If you're in need of help then we may already have the answer. Take a look through our FAQs and if you still have a question afterwards then please contact our support team by clicking here or call us on 01905 770333
If your questions are not answered please feel free to contact our sales team on 01905 770333 and they will be happy help with your enquiry.Ask Us A Question
- How many digits are there in the code? Without this information, there is no starting point and because most codes we use during our normal daily activities have 4 digits, i.e. Cash Point Cards, Sky TV PIN numbers, etc. SUPRA UK recommend a 5 or 6 digit code is used for the Supra KeySafe™ - if the opportunist entered every possible 4 digit code into a Supra KeySafe™ that has more than 4 digits programmed, the box would never be accessed.
Having a realistic chance of accessing the box means that he or she would have to enter all of the 1 digit code possibilities, all of the 2 digit code possibilities, all of the 3 digit code possibilities and so on - very laborious and all on the basis that there may be a key inside!
The other way is to knock the box off the wall and then smash it to pieces - not only noisy and time consuming, the opportunist would need tools such as a large hammer and chisel, and as it is an offence in itself being equipped to commit a burglary, most opportunist thieves do not risk carrying around such equipment. An opportunist thief is much more likely to shoulder a door or break a window, accessing and leaving the property in a fraction of the time it would take to overcome a KeySafe™.
Please note that we have never been made aware of a property being broken into as a direct result of having a Supra KeySafe™ fitted - why bother trying to overcome a Supra KeySafe™ when there are clearly much quicker an easier ways of breaking and entering?
SUPRA UK continue to work closely with crime prevention officers throughout the UK, and have presented the Supra KeySafe™ to many different constabularies.
To date, the crime prevention officers we have met have been very impressed, and hold the Supra KeySafe™ in a high regard when comparing it with traditional methods of managing a key - many constabularies recommend the use of Supra KeySafe™ via neighborhood watch groups and bogus caller initiatives - some actually purchase the Supra KeySafe™
Leaving a key under the mat or through the letter box tied to a piece of string, or leaving the door on the latch all day to allow visitors access will dramatically increase the vulnerability of both the property and any occupants, as will issuing lots of keys - how can you be sure that someone is not getting duplicate keys cut. Using a Supra KeySafe™ means there is only one key, stored at your property, protected by an access code that is only issued to selected persons.
As the Supra KeySafe™ doesn't require a power supply, or doesn't operate the door, it can be located anywhere - meter boxes, bin bays, porches, the side or rear of the property or even bolted to the floor - the options are unlimited.
All the Supra KeySafes™ come complete with a fixing kit and cover - so wherever you choose to site the Supra KeySafe™, always use the recommended fixings to ensure a secure fit, and always fit the cover - it not only protects the keys from rain, it also disguises the box, leaving it looking similar to an electrical junction box.
Please see the installation video guides for information on how to install Supra KeySafes™, located in our video vault:
The classic Supra KeySafe™ is made from Neoprene- the same material as used in the manufacture of wet-suits. It is therefore far more weather resistant than covers made with a rubber composite which over time would perish.
For the new police approved C500 key safe there are 4096.
Supra KeySafes™ feature simultaneous movement of each pair of buttons.
This design feature is patented in order to deter potential lock pickers from trying to access the vault. In addition, each button is conical in shape and centred within a countersunk hole. This latter feature prevents identifiable wear marks suggesting which buttons receive most use.
Please note that Supra UK recommend that between 5-7 digits are used within your code. NEVER use a date of birth or codes which could be guessed.
For example if you use a brief case lock and do not mix up the numbers the brief case is NEVER locked.
In your product literature you state the Supra KeySafe™ range are of monococ design - what does that mean ?
I have moved into a house with a Supra KeySafe™ already fitted. The person who lived here before has sadly passed away and we do not know the code. Please can you help ?
Please try contacting any relatives of the former resident as they may have had the Supra KeySafe fitted to allow access for Home Care. Your local Social Services may have the code in their records. You will obviously have to prove ownership of the property for data protection. Good Luck !
What is the best way to open the C500 KeySafe™ when received? Should I pull the clear plastic tab or the black plastic cover?
If you lose the clear plastic tab, position the screw driver in one of the mounting holes on the back of the key safe, push down on the screwdriver to hold the back of the product firmly in place and pull the black cover away from you. The screwdriver will act as a lever to open the key safe cover.
The C500 has achieved LPS 1175 level 1 and is therefore as secure as a domestic front door achieving the same standard.
A replacement fitting kit can be purchased from:
If the organisation is faced with a particular challenge, please contact Supra UK for advice on alternative fixings.
Begin the process using a drill to create the 4 mounting holes. Position the key safe over the mounting holes and use a screwdriver to manually drive the screws directly into the brickwork. Tightening of the screws can be completed using a drill.
For further information on the installation of the C500 and P500 KeySafe™ visit our website www.keysafe.co.uk to view an installation video or contact Supra UK.
I have a classic range Supra KeySafe™ and notice you have your contact sticker on the front cover - why is this ?
Supra pride ourselves on the fact that our Customer Care Team are at hand during working hours to answer ANY queries with regards to our range of products and are happy to promote a contact number in order to make this process easier for our clients and if the office is closed, messages are answered the next working day. Not many companies can promote such confidence in its product.
It is always recommended that the code selection is set using the plastic tool provided not a screwdriver.
A replacement platic tool is available on request by contacting Supra UK.